Effective Date: 13-05-2026

At Euphoria Powder, customer satisfaction is our top priority. We strive to provide premium-quality products and a smooth shopping experience. This Cancellation & Refund Policy outlines the terms for cancelling orders and requesting refunds for purchases made through euphoriapowder.com.

1. Order Cancellation

You may request to cancel your order before it has been processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact our customer support team immediately with your order details.

If your cancellation request is approved before shipment, a full refund will be processed to your original payment method.

2. Return Eligibility

Due to the nature of food and wellness products, returns are accepted only under the following circumstances:

• You received the wrong product.
• The product was damaged during transit.
• The product has a manufacturing defect.
• The package was delivered in a tampered condition.

To be eligible for a return:

• The request must be made within 48 hours of receiving the order.
• The product must remain unused and in its original packaging.
• Proof of purchase is required.
• Photos or videos of the damaged or incorrect product may be requested for verification.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used products.
• Products with damaged or missing original packaging.
• Products returned without proof of purchase.
• Products damaged due to improper handling or storage after delivery.
• Change of mind after delivery.

4. Refund Process

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing typically takes 5–10 business days, depending on your bank or payment provider.
• Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.

5. Replacement Policy

Instead of a refund, we may offer a replacement if:

• You received a damaged product.
• An incorrect item was delivered.
• The product has a verified manufacturing defect.

Replacement requests are subject to product availability.

6. Failed or Cancelled Payments

If a payment is deducted but your order is not confirmed due to a technical issue, the amount will usually be reversed automatically by your bank or payment provider.

If the refund is not received within the expected timeframe, please contact our support team with your payment details.

7. Refund Timeline

Actual processing times may vary depending on your payment provider or financial institution.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, kindly provide:

• Order Number
• Clear photos of the product
• Photos of the packaging
• A brief description of the issue

9. Contact Us

For any cancellation, return, replacement, or refund-related enquiries, please contact us:

Euphoria Powder

Website: euphoriapowder.com

Email: support@euphoriapowder.com

Phone: +91 999 552 6979

Our customer support team is committed to resolving your concerns promptly and ensuring you have a pleasant shopping experience with Euphoria Powder.